FAQ | [Official website] ELLE SPA | Spa & Treatments at Haneda Airport Sumitomo Real Estate Hotel Villa Fontaine Premier Haneda Airport (Directly connected to Terminal 3)

Frequently asked questionsFAQ

Are there any additional charges for treatments?: If you do not add any options or purchase any products, there will be no additional charges.

Can I leave midway?: You may leave the treatment at any time, for example to use the restroom.
Please note that if you arrive late for the start of your treatment, your treatment time will be shortened.

Can I specify a staff member?: Please contact us by phone or email when making a reservation.

Can people with sensitive skin receive treatment?: Please consult with your therapist during your consultation. We will recommend the oil that is best suited to you.

Is it safe to use during pregnancy?: If you are pregnant, please let us know by phone or email when making your reservation.

Do I need to make a reservation? Can I make a reservation on the day?: If you have already decided on your desired course and time, we recommend making a reservation in advance. Same-day reservations may be accepted depending on availability.

What if I want to use both a treatment and a private bath?: We have suite rooms available where you can enjoy both.
If you would like to make a reservation, please contact us by phone or email.

Cancellation Policy: This facility is for hotel guests only.
We comply with the hotel accommodation terms and conditions.

What happens if I am late?: Please note that if you arrive late for your appointment, your treatment time and facility usage time may be shortened or changed.

Are there any age restrictions for treatments or facility use?: [Customers using treatments]Treatments are available to those aged 18 and over.
[Customers using private buses]For safety and hygiene reasons, we do not allow children aged 0 to 3 years old or those wearing diapers to bathe in the baths.

Can men and women use the facilities and receive treatments together?: [Customers using treatments]We have one room with two beds.
If you would like a treatment for two people, please contact us by phone or email when making your reservation.
[Customers using private buses]Men and women can use it together.

Are there showers and lockers?: [Customers using treatments]Showers and lockers are available in the changing rooms.
[Customers using private buses]Private bath with shower and closet available.

Can I bring children with me?: [Customers using treatments]This is intended for people aged 18 and over.
[Customers using private buses]Children are welcome to use the baths, however, for safety and hygiene reasons, children aged 0-3 and those wearing diapers are not allowed in the baths.

Can I bring in food and drinks?: We kindly ask you to refrain from doing so.

Can I come empty-handed?: Towels, bathrobes, hair dryers, hair irons, shampoos, and amenities are provided.

Is there parking available?: Parking is available at the hotel.
Please see below for details.
https://www.shopping-sumitomo-rd.com/haneda/parkingsite/

Can I use credit cards or electronic money?: Payment methods accepted are cash and credit card.

Can I use it during my period?: You can use the treatment even during your period, but please let your therapist know if you are feeling unwell as your skin may be more sensitive.

Is it okay if I drink alcohol?: If you are under the influence of alcohol, you may be refused entry to the facility.

Can people with tattoos use the facility?: Regarding tattoos, guests agree to the following when staying at the hotel (I hereby declare that I am not a member of an organized crime group or any other anti-social forces, and I undertake to abide by the "Terms and Conditions of Accommodation" when using the facilities), so we do not refuse guests with tattoos on the grounds that they are for fashion, culture, or religion. Thank you for your understanding and cooperation.